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Terms and Conditions of Sale
Acceptance of order - Following the
survey, the customer has a 7-day cooling off period.
Thereafter, if the survey renders the company unable
to fulfil the contract at the original price, the
customer has 5 days to accept the revised pricing or
cancel with a full refund. After 7 days, the
customer will be liable for any manufacturer or
other costs that may already have been incurred.
All products, including equipment, remain the
property of the company.
Payment - A deposit will be payable
on acceptance of the quote which will be agreed by
both parties. Payment of the balance is immediately
due upon installation. The customer shall not be
entitled to withhold payment by reason of any
alleged defect. The company will investigate any
defects and rectify to the customer's satisfaction.
Product Specification -
Representative samples and brochures will be used to
demonstrate a typical product and its composition.
Final product will be of the same quality or better
as we strive to continually offer better quality
products at the same price. The company will not
accept responsibility for minor glass blemishes or
imperfections not covered by the manufacturer's
guarantees.
Installation - The customer shall
grant the company's employees reasonable access for
taking measurements and for installation. The
company will make good any damage to plaster,
rendering or brickwork immediately surrounding
windows or doors, although we cannot guarantee
specialist finishes nor completely avoid damage to
surrounding paintwork or wallpaper. The company
accepts no liability for any structural defects at
the property at which the installations are carried
out. The customer is responsible for the removal of
any fixtures or fittings that would hinder
installation. The company will be held responsible
for any defects or potential effects following
installation of outsized panes fitted against the
company's recommendation.
Guarantees -10 year insurance
backed guarantee by HPL insurance. PVCu -10 years.
Glass units - 10 years. Door and window furniture -
1 year from installation. This guarantee is void
where any repairs are carried out by non-qualified
or company-accredited personnel.
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